Privacy Policy

Last updated: 30 October 2026

CleanServe SA ("we", "us") respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Responsible party

CleanServe SA, Head Office: 13 Jupiter Road, Crown Mines, Johannesburg, 2092. Information Officer: Sakhelo Buthelezi, Director. Email: info@cleanservesa.co.za. Phone: 068 637 3146.

2. What we collect

When you use our contact or quote form, call, email or WhatsApp us, we may collect your name, company name, email address, phone number, site type, area and any details you include in your message.

3. Why we collect it

We use this information only to respond to your enquiry, arrange a site walkthrough, prepare a quote, and manage any resulting service agreement. We do not sell your information, and we do not send marketing without your consent.

4. Legal basis

We process your information with your consent (given via the form checkbox) and, where applicable, to take steps towards concluding or performing a contract with you.

5. Who we share it with

Our website form is processed by our hosting provider (Netlify, Inc.), which may store data outside South Africa under appropriate safeguards. We may also share information with service providers who help us operate our business, under confidentiality obligations, or where required by law.

6. Retention & security

We keep personal information only as long as needed for the purposes above or as required by law, and take reasonable technical and organisational measures to protect it against loss, misuse or unauthorised access.

7. Your rights

You may request access to, correction of, or deletion of your personal information, object to processing, or withdraw consent at any time by emailing info@cleanservesa.co.za. You also have the right to lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za.

8. Cookies

This website does not use advertising or tracking cookies. Embedded content (Google Maps and Google Fonts) may be subject to Google's own privacy policy.

9. Changes

We may update this policy from time to time. The latest version will always be published on this page.